Windows Update wiped my hard drive this week. I have sent 2 messages to Webroot on the 6th, 7th and today. The response in the past has been almost immediate, however, I have had a response to date. I didn’t call the number because of such quick response, however, this is Saturday and the office is closed until Monday. Is this common?
Answer
No response from Tech Support
Best answer by ProTruckDriver
Hello
When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
+13Hang in there PK, I have used support many times and they have always come thru. if for some reason you get no response sending a support ticket, call the number sometimes its a lengthily wait, when that happens I just send another support message and they message me back when it would be convenient for me! I give them a time adn day and most of the time they will get back with you. Hang in there!
Slittle75
Hello
When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+13thanks ProTruckDriver, I will remember this! Have an awesome day!
Slittle75
Thanks ProTruckDriver...my bad. I’m a little frazzled and it was bad manners to express it here. Thank you for the kind words Slittle75, like you a response had come almost immediately in the past, but I kept putting myself at the back of the line.
Thanks again.
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