Hi there chino m, 

  Just a suggestion, go to support and create a support ticket that is what I had done in the past they should be able to assist you in getting your password manager up and running again, You just got to be patient with a reply form support. create ONE ticket, they will get back with you just have to be patient! They have a really good support team just sometimes they get really busy. creating several tickets will only put it at the end of the line, Hope you get it straightened out !

   Good Luck 

                              Slittle 75

@chino m ,

Just so you easily get to the right place, please click this link to contact support. Thanks and let us know how it goes!

-Keenan

Thanks khumphrey! 

I'm still waiting for Webroot Support to get to my ticket but thank you all for your help.

@chino m ,

I imagine they should get back to you by today. We were out yesterday for Presidents Day, so just give them a bit of time. If you don’t get a response by tomorrow, please reach out to me via private message.

-Keenan

The issue has been resolved.  Thank you all for your help!