Skip to main content
To Customer Support To Customer Support
I cannot enable the webroot toolbar since Windows 8.1 installed.  I wnt into the system screens and they are marked incompatible.  where do I go from here.

This is my first day on this forum and I'm not quite sure of the protocols.
Hello meo and Welcome to the Webroot Community Forums.



 

It's best to do a clean reinstall. Download the install file Here then make sure you have a copy of your Keycode then Uninstall REBOOT then install with the fresh installer and let it finish it's install scan then REBOOT again and let us know if that fixes the issue.

 

Thanks,

 

TH  ;)
If what TH said doesnt seem to do the trick, you might try this toolbar repair utility: 

http://download.webroot.com/toolbarfix.exe
@DavidP1970 wrote:

If what TH said doesn't seem to do the trick, you might try this toolbar repair utility: 

http://download.webroot.com/toolbarfix.exe

It's a different story with Win 8.1 as it was always marked incompatible but a clean reinstall gets the correct new files for the toolbars.

 

Daniel 😉
I did the uninstall, reboot, reinstall but it did not fix my problem. Webroot Toolbar and Webroot Vault are still listed and incompatible and won't work. Help!
That does not work

 
Everything magically started working. There must have been some updates in the background.
@ wrote:

There must have been some updates in the background.
Glad it finally works for you and yes, the web shield extension and password manager are deployed (updated) regardless on WSA installation.
Still not working

 

Name Webroot Toolbar

Publisher Webroot Inc.

Status Incompatible

Architecture 32-bit and 64-bit

Name Webroot Vault

Publisher Webroot Inc.

Status Incompatible

Architecture 32-bit and 64-bit

 
I do not believe that the Webroot Password Manager is compatable with IE11 right now. 
as of right now it is not working

 

Name Webroot Toolbar

Publisher Webroot Inc.

Status Incompatible

Architecture 32-bit and 64-bit

Name Webroot Vault

Publisher Webroot Inc.

Status Incompatible

Architecture 32-bit and 64-bit

 
Correct it's not working but see here for the answer: https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Windows-8-1-upgrade/m-p/66455#M2004

 

Cheers,

 

Daniel 😉
This should be resolved in version 1.0.0.12.

 



An un/re should push the update.
Sorry to be unresponsive after posting question. Been on the road with a new, very unfamiliar phone. Hope to get to mess with this this week.

Reply


Terms & Conditions