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Passwords and Vault incompatible after 8.1 upgrade

  • October 19, 2013
  • 13 replies
  • 40 views
M
Fresh Face
I cannot enable the webroot toolbar since Windows 8.1 installed.  I wnt into the system screens and they are marked incompatible.  where do I go from here.
This is my first day on this forum and I'm not quite sure of the protocols.

    13 replies

    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Hello meo and Welcome to the Webroot Community Forums.


     
    It's best to do a clean reinstall. Download the install file Here then make sure you have a copy of your Keycode then Uninstall REBOOT then install with the fresh installer and let it finish it's install scan then REBOOT again and let us know if that fixes the issue.
     
    Thanks,
     
    TH  ;)
    shorTcircuiT
    shorTcircuiT
    Gold VIP
    • shorTcircuiT
    • Gold VIP
    • October 19, 2013
    If what TH said doesnt seem to do the trick, you might try this toolbar repair utility: 
    http://download.webroot.com/toolbarfix.exe
    RetiredTripleHelix
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    @DavidP1970 wrote:
    If what TH said doesn't seem to do the trick, you might try this toolbar repair utility: 
    http://download.webroot.com/toolbarfix.exe
    It's a different story with Win 8.1 as it was always marked incompatible but a clean reinstall gets the correct new files for the toolbars.
     
    Daniel 😉
    shorTcircuiT
    M
    • mccanless
    • November 2, 2013
    I did the uninstall, reboot, reinstall but it did not fix my problem. Webroot Toolbar and Webroot Vault are still listed and incompatible and won't work. Help!
    G
    That does not work
     
    M
    • mccanless
    • November 9, 2013
    Everything magically started working. There must have been some updates in the background.
    pegas
    Gold VIP
    • pegas
    • Gold VIP
    • November 9, 2013
    @ wrote:
    There must have been some updates in the background.
    Glad it finally works for you and yes, the web shield extension and password manager are deployed (updated) regardless on WSA installation.
    G
    Still not working
     
    Name Webroot Toolbar
    Publisher Webroot Inc.
    Status Incompatible
    Architecture 32-bit and 64-bit
    Name Webroot Vault
    Publisher Webroot Inc.
    Status Incompatible
    Architecture 32-bit and 64-bit
     
    cohbraz
    Community Leader
    • cohbraz
    • Community Leader
    • November 9, 2013
    I do not believe that the Webroot Password Manager is compatable with IE11 right now. 
    G
    as of right now it is not working
     
    Name Webroot Toolbar
    Publisher Webroot Inc.
    Status Incompatible
    Architecture 32-bit and 64-bit
    Name Webroot Vault
    Publisher Webroot Inc.
    Status Incompatible
    Architecture 32-bit and 64-bit
     
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Correct it's not working but see here for the answer: https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Windows-8-1-upgrade/m-p/66455#M2004
     
    Cheers,
     
    Daniel 😉
    J
    MikeR
    • MikeR
    • Retired Webrooter
    • November 11, 2013
    This should be resolved in version 1.0.0.12.
     

    An un/re should push the update.
    Mike R Social Media Manager
    M
    Fresh Face
    • meo
    • Author
    • Fresh Face
    • November 11, 2013
    Sorry to be unresponsive after posting question. Been on the road with a new, very unfamiliar phone. Hope to get to mess with this this week.
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