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  • February 11, 2019
  • 4 replies
  • 54 views
C
Fresh Face
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How do you restart plugin for backup and sync?

Best answer by TripleHelix

@catjane I think you need to Submit a Support Ticket to get this sorted out for you!

Here is more info:

https://docs.webroot.com/us/en/home/wsa_backupandsyncwindowsstoreapp_userguide/wsa_backupandsyncwindowsstoreapp_userguide.htm

Maybe this one as well as it’s new for PC: https://www.microsoft.com/en-us/p/webroot-backup-and-sync/9wzdncrddfx0?activetab=pivot:overviewtab

    4 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • February 12, 2019
    Hello @catjane ,

    Welcome to the Webroot Community,

    Sorry it has taken so long to get back to you.

    To be honest I am not sure what you mean by "plugin" for Backup & Sync. But I can help you with linking you to the Webroot User Guide for a PC.

    Have you created your Online Account Console?


    Hope this helps?🙂
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    ProTruckDriver
    Ssherjj
    TripleHelix
    C
    Fresh Face
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    • catjane
    • Author
    • Fresh Face
    • February 12, 2019
    When I click on backup and sync, it says that plugin is trying to restart itself and that If I get that error again, I should consult help or support on how to restart plugin. I asked this question before I contacted Webroot. I followed their instructions, and they did not work. I have followed up with them. I can not use or access backup. Could not find anything online that covers my problem.
    Ssherjj
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • February 12, 2019
    @catjane I think you need to Submit a Support Ticket to get this sorted out for you!

    Here is more info:

    https://docs.webroot.com/us/en/home/wsa_backupandsyncwindowsstoreapp_userguide/wsa_backupandsyncwindowsstoreapp_userguide.htm

    Maybe this one as well as it’s new for PC: https://www.microsoft.com/en-us/p/webroot-backup-and-sync/9wzdncrddfx0?activetab=pivot:overviewtab
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Ssherjj
    TripleHelix
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • February 12, 2019
    @catjane I think you need to Submit a Support Ticket to get this sorted out for you!

    Here is more info:

    https://docs.webroot.com/us/en/home/wsa_backupandsyncwindowsstoreapp_userguide/wsa_backupandsyncwindowsstoreapp_userguide.htm
    Maybe this one as well as it’s new for PC: https://www.microsoft.com/en-us/p/webroot-backup-and-sync/9wzdncrddfx0?activetab=pivot:overviewtab

    @TripleHelix , Wow! I did not know about Backup & Sync is in the Microsoft Store. That is an excellent find.

    Thank you for the added assistance. Much obliged.😊
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    ProTruckDriver
    Ssherjj
    TripleHelix
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