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Purchased WR SA Complete but iOs mobile installation requires UPGRADE to Complete?

  • February 28, 2020
  • 4 replies
  • 48 views
R
Fresh Face
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I purchased Webroot SA Completed and installed it on my laptop. But when I try to install in on my iPhone, the system says I must UPGRADE to SA Complete (which is what I purchased.)

Best answer by ProTruckDriver

Hello @ronandtawnya  , Welcome to the Webroot Community Forum.

It would be best to contact Webroot Support in this situation.

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

    R

    4 replies

    ProTruckDriver
    Moderator
    • ProTruckDriver
    • Moderator
    • Answer
    • February 28, 2020

    Hello @ronandtawnya  , Welcome to the Webroot Community Forum.

    It would be best to contact Webroot Support in this situation.

    Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

    Support Ticket System is Open 24/7

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

     

    HTH,

    Dave.

    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    R
    Fresh Face
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    • ronandtawnya
    • Author
    • Fresh Face
    • February 28, 2020

    Thank you. I’ve submitted a ticket and will wait for a response.

    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    K
    Forum|alt.badge.img+20
    • khumphrey
    • Retired Webrooter
    • February 28, 2020

    @ronandtawnya ,

    It’s worth mentioning that Webroot SecureAnywhere is not compatible with iOS devices. It works with Mac computers, but not with iPhones and iPads.

    We are currently working on a full mobile app but we don’t have any timeline for release yet.

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • February 28, 2020

    Hey @khumphrey there are some WSA features that work with iOS such as the SecureWeb Browser, Password Manager and Back & Sync but no AV for iOS at this time.

     

    For @ronandtawnya 

     

    https://apps.apple.com/us/app/webroot-secureweb-browser/id460986853

     

    https://apps.apple.com/us/app/backup-sync/id478387339

     

    And the Password Manager from the My Webroot Online Console but it’s not working for Mobile Devices as it’s still broken: https://community.webroot.com/got-a-question-10/wsa-page-maintenance-342041

     

    Also for extra $ you can get the Wi-Fi VPN: https://apps.apple.com/us/app/webroot-wifi-security-vpn/id1431626168

     

    HTH,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
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