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I purchased Webroot SA Completed and installed it on my laptop. But when I try to install in on my iPhone, the system says I must UPGRADE to SA Complete (which is what I purchased.)

Hello @ronandtawnya  , Welcome to the Webroot Community Forum.

It would be best to contact Webroot Support in this situation.

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

Thank you. I’ve submitted a ticket and will wait for a response.

@ronandtawnya ,

It’s worth mentioning that Webroot SecureAnywhere is not compatible with iOS devices. It works with Mac computers, but not with iPhones and iPads.

We are currently working on a full mobile app but we don’t have any timeline for release yet.

Hey @khumphrey there are some WSA features that work with iOS such as the SecureWeb Browser, Password Manager and Back & Sync but no AV for iOS at this time.

 

For @ronandtawnya 

 

https://apps.apple.com/us/app/webroot-secureweb-browser/id460986853

 

https://apps.apple.com/us/app/backup-sync/id478387339

 

And the Password Manager from the My Webroot Online Console but it’s not working for Mobile Devices as it’s still broken: https://community.webroot.com/got-a-question-10/wsa-page-maintenance-342041

 

Also for extra $ you can get the Wi-Fi VPN: https://apps.apple.com/us/app/webroot-wifi-security-vpn/id1431626168

 

HTH,

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