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My husband refreshed our laptop and now webroot isn't on it. I want to redownload it, but I keep getting no licenses found. My keycode is on file, and I still have the card that came with the box.
Hello @terrih Welcome to the Webroot Community Forum.



Please follow the steps below closely in terms of installing WSA on the target system/machine!




  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot

Please make sure if you bought Webroot from Best Buy download the installer with the Best Buy Link above.



HTH,

Dave
Thank You so much Dave!! We're back on. I appreciate your help and expertise.

Terri
You're Welcome Terri. Glad to see Webroot is back up and working for you. 😉

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