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redownload

  • June 15, 2019
  • 3 replies
  • 348 views
T
Fresh Face
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My husband refreshed our laptop and now webroot isn't on it. I want to redownload it, but I keep getting no licenses found. My keycode is on file, and I still have the card that came with the box.

Best answer by ProTruckDriver

Hello @terrih Welcome to the Webroot Community Forum.

Please follow the steps below closely in terms of installing WSA on the target system/machine!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot
Please make sure if you bought Webroot from Best Buy download the installer with the Best Buy Link above.

HTH,
Dave

    3 replies

    ProTruckDriver
    Moderator
    Hello @terrih Welcome to the Webroot Community Forum.

    Please follow the steps below closely in terms of installing WSA on the target system/machine!

    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online during the install to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need.
    • Install with the new installer, entering your Keycode when prompted to do so in the install process
    • Let it finish it's install scan
    • Reboot
    Please make sure if you bought Webroot from Best Buy download the installer with the Best Buy Link above.

    HTH,
    Dave
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    T
    Fresh Face
    Forum|alt.badge.img+1
    • terrih
    • Author
    • Fresh Face
    • June 15, 2019
    Thank You so much Dave!! We're back on. I appreciate your help and expertise.
    Terri
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    ProTruckDriver
    Moderator
    You're Welcome Terri. Glad to see Webroot is back up and working for you. 😉
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
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