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Renewal

  • January 23, 2019
  • 4 replies
  • 113 views
K
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Hey guys,

I renewed my keycode earlier this month, and have 363 days on according to my web admin, but its reading as expired in the desktop app. I uninstalled/reinstalled and pasted the code in from the webadmin but still coming up expired. Is there any way to force a refresh?

Best answer by TripleHelix

Hello @kfs and Welcome to the Webroot Community!

It would be best to Submit a Support Ticket and they will get it sorted out for you!

Thanks,

    4 replies

    TripleHelix
    Moderator
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    • TripleHelix
    • Moderator
    • Answer
    • January 23, 2019
    Hello @kfs and Welcome to the Webroot Community!

    It would be best to Submit a Support Ticket and they will get it sorted out for you!

    Thanks,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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    TripleHelix
    NicCrockett
    Popular Voice
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    • NicCrockett
    • Popular Voice
    • January 24, 2019
    Have you tried to push out the keycode from the console. If not follow the red arrows in the screenshot from 1-7.

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    NicCrockett | NicCrockett.me
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    TripleHelix
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    • TripleHelix
    • Moderator
    • January 24, 2019
    Have you tried to push out the keycode from the console. If not follow the red arrows in the screenshot from 1-7.


    I'm just not sure he is a Business user and from the Consumer Console you can do that so that's why i sent him to Support.
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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    NicCrockett
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    • NicCrockett
    • Popular Voice
    • January 24, 2019

    Have you tried to push out the keycode from the console. If not follow the red arrows in the screenshot from 1-7.

    I'm just not sure he is a Business user and from the Consumer Console you can do that so that's why i sent him to Support.

    I only thought they might be because they mentioned web admin. However, all that matters is that they get the answer they need.
    NicCrockett | NicCrockett.me
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