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Hey guys,



I renewed my keycode earlier this month, and have 363 days on according to my web admin, but its reading as expired in the desktop app. I uninstalled/reinstalled and pasted the code in from the webadmin but still coming up expired. Is there any way to force a refresh?
Hello @kfs and Welcome to the Webroot Community!



It would be best to Submit a Support Ticket and they will get it sorted out for you!



Thanks,
Have you tried to push out the keycode from the console. If not follow the red arrows in the screenshot from 1-7.



Have you tried to push out the keycode from the console. If not follow the red arrows in the screenshot from 1-7.





I'm just not sure he is a Business user and from the Consumer Console you can do that so that's why i sent him to Support.


Have you tried to push out the keycode from the console. If not follow the red arrows in the screenshot from 1-7.



I'm just not sure he is a Business user and from the Consumer Console you can do that so that's why i sent him to Support.



I only thought they might be because they mentioned web admin. However, all that matters is that they get the answer they need.

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