renewed my webroot and it still shows expired
And most of all when can i expect to get an email sent to my husbands email with the new keycode if that is the case?
Thank you.
Heather
You mention that the Key Code is listed on the box. As far as I know, that is only the situation for the Best Buy Subscription Software program. Your renewal will almost certainly go through tonight, and below are a few items to help explain the situation.
- You will not receive a new key code. Regardless of the type of subscription you have, Best Buy Subscription Software or billed directly through Webroot, or other, the key codes do not change when you renew. That is one of the advantages of renewing instead of purchasing a new copy: you do not have to change the key code or reinstall, or anything like that.
- Best Buy does not do 'live action' billing on the renewals. All renewals are processed in a daily batch. As you provided the credit card information last night, it would have been too late to be on last night's renewal batch. It will bill your card tonight and renew at that time.
- Even though it has not actually renewed, and your software is showing you that it is expired or at risk, you are still fully protected. There is a 30 day grace period built in that will keep your computer fully protected until that renewal does actually process. WSA will continue to update and protect you, even though it shows that it is expired.
- The key code that you have is the correct one: do not change it. If at any time in the future you have the need to reinstall the software please make sure that you download a fresh installer using the correct link: Best Buy Subscription Software copies DO use a different installer, and you can find that link below in my signature area.
- PLEASE NOTE: Even though you are fully protected by that grace period, that is ONLY as long as you do not uninstall the software. Until the renewal has actually been process by Best Buy tonight, and the renewal data received by Webroot, your key code will most likely NOT be accepted when attempting to install the software.
If for any reason I have a problem (hope not) I will check back with you tomorrow and I will also check back to let you know the status.
Thank you again, so much!!!
Heather
Of course any other questions or problems you have, we have quite a few good people here on the Community and are always glad to help when we can!
We are a large company with more than 300 licenses, so what we need to do now?
Regards,
If you PM me the keycode you are using then I can look that up and make sure the subscription is still active, and get you in touch with support if you still need help.@ wrote:
I needed to uninstall webroot as we had problems in installing another software, but now when I try to reinstall it, it says the subscribtion expired.
We are a large company with more than 300 licenses, so what we need to do now?
Regards,
Where did you purchase your copy of WSA? Directly from Webroot? From Best Buy? From Ebay?
Have you attempted to log in or create the Account Console for your key code?
Welcome to the Webroot Community,
Sorry to hear you are having issues.
May I suggest that you contact support and they will gladly assist in this matter. This is a free service with an active subscription.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Hope this helps,
Kind Regards
Hello, I’ve been trying to get help for over a week, hopefully someone can help me.
My subscription with Webroot AntiVirus was automatically renewed and my credit card was charged for the annual renewal of coverage on 1/21/2021. However, on the email receipt I was given the same Keycode I currently have, which is odd to me. The most concerning issue, is that my account status with Webroot says “subscription expired!” I also get “inactive Keycode” when I reentered the code. So, do I have virus protection on my home computer or not? It’s been almost two months since I paid to renew, and I’ve come to a dead end on any help I’ve reached out for ….totally frustrated!
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