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I had a Webroot control panel report that my PC had 2 harmful items detected and required a scan to resolve this. I scanned the PC and nothing was found, None of the reports indicate that anything was ever found or removed … my online report states 'never infected' … all historic scan results are 'clean' and 'no malicious files detected' …. anyone know what could have caused this
Hello @TimC



I believe the best way to figure out what happen on your computer about the 2 items detected is asking Webroot Support. When you send in a Support Ticket a Webroot Log automatically is sent to Webroot and they will be able to see what happened.



Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7



Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.



HTH,

Dave.
Hi @TimC you can save a Threat Log and it will show you the detection's! https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2 if nothing still shows then please do what ProTruckDriver suggested!



Thanks,

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