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Report makes no sense

  • May 27, 2019
  • 2 replies
  • 25 views
T
Fresh Face
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I had a Webroot control panel report that my PC had 2 harmful items detected and required a scan to resolve this. I scanned the PC and nothing was found, None of the reports indicate that anything was ever found or removed … my online report states 'never infected' … all historic scan results are 'clean' and 'no malicious files detected' …. anyone know what could have caused this

Best answer by TripleHelix

Hi @TimC you can save a Threat Log and it will show you the detection's! https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2 if nothing still shows then please do what ProTruckDriver suggested!

Thanks,

    2 replies

    ProTruckDriver
    Moderator
    Hello @TimC

    I believe the best way to figure out what happen on your computer about the 2 items detected is asking Webroot Support. When you send in a Support Ticket a Webroot Log automatically is sent to Webroot and they will be able to see what happened.

    Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
    Support Ticket System is Open 24/7

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

    HTH,
    Dave.
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Ssherjj
    TripleHelix
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • May 27, 2019
    Hi @TimC you can save a Threat Log and it will show you the detection's! https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2 if nothing still shows then please do what ProTruckDriver suggested!

    Thanks,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Ssherjj
    TripleHelix
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