Answer
Request for a copy of a report of a "threat" removal.
+1The "threat" was removed on 6/30/2019 between 11 AM and 1 PM.
Best answer by TripleHelix
Hello @arpy6-2019 and Welcome to the Webroot Community!
Please Save a Threat Log and post the lines that it says in there: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2
Thanks,
Please Save a Threat Log and post the lines that it says in there: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2
Thanks,
+63Hello @arpy6-2019 and Welcome to the Webroot Community!
Please Save a Threat Log and post the lines that it says in there: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2
Thanks,
Please Save a Threat Log and post the lines that it says in there: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
+1I have an iMac with latest Mojave OS version. I called Geek Squad. The intrusive malware was found and removed by yet another competent, courteous, and proficient agent of The Geek Squad.
@arpy6-2019 . Thank you for responding. How can I include my system configuration for future requests for assistance ??
+63Also here is the Mac userguide: https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#WSAMacUserGuide/MacUserGuide.htm%3FTocPath%3DWSA%2520Mac%2520User%2520Guide%7C_____0
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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