Says Expiring-I Go To Help Page Says Good Until Aug 2017

  • 1 October 2016
  • 1 reply

What Gives? I Get Notice Webroot Good For Another Year, Expiring August 2017. BUT, I'm getting notices of expiration in 2 Days! I Go Into Control And it Says It's Expired! HUH??? It Shows A Friends Name THEN That Added It For Me AND THAT Says Aug. 2017. ALL Screwed Up! I phone get no help.

1 reply

Userlevel 7
Hello RockyAce, Welcome to the Webroot Community Forum.:D
I don't know if you renewed the same keycode or used a different keycode for renewing ("It shows a friends name"). Either way the best way to sort this is by Support so you will not lose anything on your account if your using Backup and Sync etc. Support will fix it on the back end.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7