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I have installed Internet Security complete on my Galaxy S8, but SecureAnywhere refuses to activate. I went int the Device Administrators screen on the phone and tried to activate it there. No luck. Any suggestions?
Hello twf1944,

 

Welcome to the Webroot Community,

 

Would you uninstall the Webroot Secure Anywhere on your Samsung device and follow the instructions below? Your keycode will activate Webroot Internet Security Complete.

 


  1. Search for Webroot according to your device:
    1. Android: in your apps menu, select the Google Play Store and search for "Webroot," or follow this link, and install the Security - Free app.
  2. Once the install is complete, open the app and tap Agree & Launch.
  3. If you do not have a keycode, tap Skip and proceed to Step 4. If you do have a keycode, tap Activate and enter your SecureAnywhere keycode. Tap OK once the keycode has been activated successfully.
  4. Tap Fix This Now to go through additional settings that can be activated. Please read each one carefully to see if it is something you want to enable or not before tapping either Fix This Now or Ignore. You can always change these options later in the settings.
  5. Tap View Additional Features to go through additional features you have available. These will vary based on your subscription type.
  6. After going through all the options, tap Finish.Webroot SecureAnywhere is now installed and protecting your device.
If this doesn't work then you can always Submit a Support Ticket and they will get this running for you free of charge. Or call during business hours:

Mon - Fri 7:00 AM to 7:00 PM (MST)

Tel: https://tel:+18666124268

 

 

Hope this helps?
hello I'm James
Hello Jamesspears,

 

Welcome to the Webroot Community,

 

Here are some instructions below to install Webroot Android on your device. Would you uninstall Webroot and try these instructions below?

 


  1. Search for Webroot according to your device:
    1. Android: in your apps menu, select the Google Play Store and search for "Webroot," or follow this link, and install the Security - Free app.
  2. Once the install is complete, open the app and tap Agree & Launch.
  3. If you do not have a keycode, tap Skip and proceed to Step 4. If you do have a keycode, tap Activate and enter your SecureAnywhere keycode. Tap OK once the keycode has been activated successfully.
  4. Tap Fix This Now to go through additional settings that can be activated. Please read each one carefully to see if it is something you want to enable or not before tapping either Fix This Now or Ignore. You can always change these options later in the settings.
  5. Tap View Additional Features to go through additional features you have available. These will vary based on your subscription type.
  6. After going through all the options, tap Finish.Webroot SecureAnywhere is now installed and protecting your device.
If this doesn't work then you can always Submit a Support Ticket and they will get this running for you free of charge. Or call during business hours for Webroot Support. Have patience when trying to get through. Ok? Just ask for the Support department if necessary.

 

Mon - Fri 7:00 AM to 7:00 PM (MST)

Tel: https://tel:+18666124268

 

I can also ping @ who is our Android Professional to see if she can add to this possible issue.

 

 

Hope this helps?

 

 
Hi,

 

One comment on Sherry's instructions above.

 

We changed the name of the correct app to download from "Security - Free" to "Mobile Security".  If you download that app, it should help to activate.

 

If not, please give us more details about what you are seeing on the screen when it doesn't activate.  Any error messages or specifics you can give will help.

 

Best regards,

Sophia
Thank you Sophia for that correction. Much appreciated! 😃

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