my account says i have 2 devices being protected ...but i only have one computer.
need help on removing the one computer that is highlighted in orange
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+63Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Your supposed to keep the same keycode, pay, and just roll it over but I had to do a new keycode ? It’s not right
+63Frogskin wrote:
Your supposed to keep the same keycode, pay, and just roll it over but I had to do a new keycode ? It’s not right
Why are you posting on a year and a half old thread? And why did you post your email address in which I removed?
Please don't post personal information on the forum!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+25Frogskin wrote:
Your supposed to keep the same keycode, pay, and just roll it over but I had to do a new keycode ? It’s not right
You don’t have to do a new key code, you can absolutely keep the same one. If you bought a new product then it will give a new keycode all you have to do is update the keycode in the interface.
If you have issues with this we can always do it for you when you contact support
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