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my account says i have 2 devices being protected ...but i only have one computer.

need help on removing the one computer that is highlighted in orange

 

Hello @mcarp 

 

Deactivate the one you wish to be gone.

 

https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm#UsingPCSecurity/DeactivatingPCs.htm

 

HTH,

Your supposed to keep the same keycode, pay, and just roll it over but I had to do a new keycode ? It’s not right 

Your supposed to keep the same keycode, pay, and just roll it over but I had to do a new keycode ? It’s not right 

Why are you posting on a year and a half old thread? And why did you post your email address in which I removed?

 

Please don't post personal information on the forum!

Your supposed to keep the same keycode, pay, and just roll it over but I had to do a new keycode ? It’s not right 

You don’t have to do a new key code, you can absolutely keep the same one. If you bought a new product then it will give a new keycode all you have to do is update the keycode in the interface. 

 

If you have issues with this we can always do it for you when you contact support

 

https://www.webroot.com/us/en/support/contact

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