Unable to log in since new platform change - how to get an authentication code

  • 4 January 2021
  • 1 reply

I am a home user - renewed my license several months ago. It looks as though login process changed in early December.  I’m unable to login now because, while I have a email, password, and keycode, I am hitting a page asking for an authentication code.  How do I get  this code? Or, what am I doing wrong? Without it, can’t log in.  Spent 45 minutes on hold trying to reach tech support. Thanks! 

1 reply

Userlevel 7
Badge +20

@marthafaust ,

If you’ve lost or misplaced your authentication (2fa) code, you will need to go through support to retrieve it. Make sure you write it down somewhere once you have a new one set!


If you can’t wait on hold, please contact support via email found HERE


If you need any more advice, please reach out!