Skip to main content
To Customer Support To Customer Support
I want to uninstall Webroot Secure Anywhere trial version, Mac OS X, (so that I can install one of three WR applications that I purchased on another computer). When I try to drag it to trash, it won't, because it's open. I can't figure out how to close it. How do I close, and uninstall, an expired trial version of Webroot?
Hello @chadgb and Welcome to the Webroot Community!



Try this to see if it works!



1. Shut down SecureAnywhere by clicking the Webroot icon in the menu bar and selecting Shut Down SecureAnywhere.



2. If prompted, confirm that you want to shut down SecureAnywhere.



3. Open the Applications directory.



4. Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock.



5. A confirming window appears. Click Uninstall.



Webroot SecureAnywhere is now uninstalled. Reboot the computer.



Thanks,
And to install again!



To install the Mac software:


  1. Click here to download the SecureAnywhere installer to your Mac.
  2. Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  3. Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  4. To install Webroot from Best Buy Geek Squad click here
  5. Double-click wsamac.dmg to open the installer.
  6. Drag the Webroot SecureAnywhere icon into the Applications folder.
  7. In the first activation window, enter your keycode and click Activate.
  8. If prompted, confirm the installation by entering your Apple system password and click OK.
  9. Let Webroot complete the scan.
Thanks Daniel for answering so quickly. I do not have the option Shut Down SecureAnywhere.?? Where should I look next?
Go here and look at Number 4 within settings to see if Allow SecureAnywhere to be Shut down Manually is checked!



https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ManagingPreferences/SettingGeneralPreferences.htm%3FTocPath%3DManaging%2520Preferences%7C_____1
Thanks Daniel for answering so quickly. I do not have the option Shut Down SecureAnywhere.?? Where should I look next?

Hello @chadgb if I may add. Please look at the Top Right Mac Menu bar. The little Green "W" click on that. In the dropdown click "Shut Down Webroot" then follow the instructions @TripleHelix posted.



You're getting there @TripleHelix we'll make you a Mac expert yet. LOL


Thanks Daniel for answering so quickly. I do not have the option Shut Down SecureAnywhere.?? Where should I look next?Hello @chadgb if I may add. Please look at the Top Right Mac Menu bar. The little Green "W" click on that. In the dropdown click "Shut Down Webroot" the follow the instructions @TripleHelix posted.



You're getting there @TripleHelix we'll make you a Mac expert yet. LOL

Alright one of our Mac Experts is here! 😎
Thanks but i do not have the little green W at the top of my Mac Menu bar. Wish I did.
Reboot the computer and see if it comes back.
Oh, I found it. It was covered bi a red number 1. I will try now. Thanks!
That worked, thanks!

Reply


Terms & Conditions