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webroot filtering extension just shows a gray circle in chrome

  • March 25, 2016
  • 1 reply
  • 67 views

why just a gray circle on filtering extension in chrome?

1 reply

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • March 25, 2016
Hello ?
 
Welcome to the Webroot Community,
 
Would you refresh your browser and then if that doesn't work restart your computer
EDITED:
 
If you are having same issue then please follow below:
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 
 Now if this does not help then it's best to Submit a Support Ticket free of charge with your Webroot subscription. So that they can document that this is occuring.
 
Hope this helps?