Hello ?

 

Welcome to the Webroot Community,

 

Would you refresh your browser and then if that doesn't work restart your computer

EDITED:

 

If you are having same issue then please follow below:

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

 

 Now if this does not help then it's best to Submit a Support Ticket free of charge with your Webroot subscription. So that they can document that this is occuring.

 

Hope this helps?

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