Webroot is flagging the email client “EMailTray” as adware causing it to continually close down?
Webroot flags emailtray application as adware
Hi
Thanks,
Thank you Daniel, I work remotely with a medium sized group of Olé Timers keeping their systems clean and all are using Webroot now. This is only happening with one user and emailtray application. Will complete your assignment when I next connect with the user.
Here is the info Daniel. Have submitted support ticket as well!
Automated Cleanup Engine
Starting Cleanup at 02/06/2020 - 22:37:26 GMT
Starting Routine> Removing C:\Users\Sonja Goliath\AppData\Local\Temp\is-25J0O.tmp\etactivator.exe...#(PX5: 0B894B32006496DF4499083F80D4B000058C7C8F - MD5: 999F343AB4071C1AB90258C734168F39 - UniqueID: 05040058)...
Deleting File> C:\Users\Sonja Goliath\AppData\Local\Temp\is-25J0O.tmp\etactivator.exe
Automated Cleanup Engine
Starting Cleanup at 02/06/2020 - 22:38:07 GMT
Starting Routine> Removing C:\Program Files (x86)\EmailTray\bin\etEmailTray.exe...#(PX5: E401390800B2F45E705C05F7928FDD007B87B3AD - MD5: 398E485D5307A2E993B9F336B56AEB62 - UniqueID: 09309B60)...
Deleting File> C:\Program Files (x86)\EmailTray\bin\etEmailTray.exe
Automated Cleanup Engine
Starting Cleanup at 02/06/2020 - 22:38:09 GMT
Starting Routine> Removing C:\Program Files (x86)\EmailTray\bin\etactivator.exe...#(PX5: 0B894B32006496DF4499083F80D4B000058C7C8F - MD5: 999F343AB4071C1AB90258C734168F39 - UniqueID: 09309B60)...
Deleting File> C:\Program Files (x86)\EmailTray\bin\etactivator.exe
Hi
It could be a False Positive so stay with support until you hear back from them. https://www.virustotal.com/gui/file/82cd20504bb11da66f2e43380e017837a010776eac99b5a652e452efa1ef5c94/detection
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/988dde74-2e9f-47bb-9f41-21ba8339a395.png)
More info
False Positives have been reversed!
Starting Routine> Removing C:\Program Files (x86)\EmailTray\bin\etEmailTray.exe...#(PX5: E401390800B2F45E705C05F7928FDD007B87B3AD - MD5: 398E485D5307A2E993B9F336B56AEB62 - UniqueID: 09309B60)...
Deleting File> C:\Program Files (x86)\EmailTray\bin\etEmailTray.exe
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/44e43593-0c16-4fe9-bd2c-90658de6807d.png)
Starting Routine> Removing C:\Users\Sonja Goliath\AppData\Local\Temp\is-25J0O.tmp\etactivator.exe...#(PX5: 0B894B32006496DF4499083F80D4B000058C7C8F - MD5: 999F343AB4071C1AB90258C734168F39 - UniqueID: 05040058)...
Deleting File> C:\Users\Sonja Goliath\AppData\Local\Temp\is-25J0O.tmp\etactivator.exe
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/09445686-b567-42d5-825d-61ecd48f61f1.png)
Yes, and thank you again Daniel, The latest scan this morning showed no Bads,. Had to reinstall the email app though. As usual great service from yourself and support.
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