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Webroot mobile showing incorrect days left in subscription

  • February 28, 2020
  • 4 replies
  • 37 views

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I purchased a webroot subscription for 10 devices for 1 year in November.  I have it on our computer and our android devices and activated the new key code.  According to computer, I have 281 days left.  However, today according to my phone I have 32 days left of the subscription.  I know the computer is correct.  What happened?  And, what do I need to do to fix the android devices with webroot on them?

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4 replies

Slittle75
Community Guide
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  • Community Guide
  • February 28, 2020

Hello there rtlondon, 

    It would be best to contact Webroot Support in this situation.
Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7  

 Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.


Slittle75
Community Guide
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  • Community Guide
  • February 28, 2020

Let me know how it goes! 

            Slittle75


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  • Author
  • Fresh Face
  • February 28, 2020

Thanks.  I just submitted the support ticket.  I’ll let you know.


Slittle75
Community Guide
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  • Community Guide
  • February 29, 2020

Just be patient rtlondon, they should be getting back with ya soon. Good Luck! 

   Slittle75