Is this a virus and if so, how can I remove it? It’s very frustrating that this virus software can seemingly detect it but not do anything about it except to tell me to call support.
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Hello
I would recommend sending in a Support Ticket. When you send in a Support Ticket a Webroot Log automatically gets sent also. Support will look over the logs and send you instruction on what to do.
Webroot Support:
Submit a ticket 24/7/365
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
There are loads of reports on this file being malicious and actually being a Worm.
I would suggest just trying to prevent it spreading by using the likes of ~snip Webroot likes to look after there own Customers please read the Community Guidelines snip~ TH
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(Apologies in advanced if I cannot mention any other product here)
Asad
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