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Why is web broot not removing the Chromium virus ?

  • February 5, 2016
  • 1 reply
  • 42 views

I have just purchased, installed and ran webroot to get rid of a Chromium virus on my windows 10.  It did not remove the virus.  Any suggestions??

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • February 5, 2016
Hi amyp
 
Welcome to the Community Forums.
 
The Chromium viruis or to give it its proper name "Chrome.exe *32 (Poweliks)" malware we normally recommend that the user Opens a Support Ticket to get the Supportteam involved int he removal of this invasive and difficult to remove piece of malware.
 
The service is free to WSA users with an active subscription.
 
Regards, Baldrick