Windows 10 Security conflict

  • 2 November 2021
  • 1 reply

Re Win 10 pro 21H1  also using Webroot AV ver

I can only use save as, save option greyed out using latest version of Adobe Reader DC.

I have seen this as a known issue, resolved by using the windows security/manage settings in virus & threat protection (v&tp). However this option is not present - only Webroot is shown in v&tp - ie no windows security protection options.

I have also gone into gpedit to check if v&tp is turned off - however it is set to not hidden.

I have tried to re-install Adobe Reader, tried to repair it.

I can see nothing in Webroot which gives any indication that it is overriding Windows Security.

Any suggestions?


Best answer by MajorHavoc 2 November 2021, 03:45

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Userlevel 7
Badge +25

The best answer here is always to contact Webroot Support. I have not seen this problem, so have no other advice.

Good luck