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Active protection turned off, can' t turn on

  • January 8, 2014
  • 6 replies
  • 43 views

Have three issues that this app cannot fix, file system shield disabled, install shield disabled, execution shield disabled. How to fix no help

Best answer by arnwll1

at this time I have resolved the issue so far...what are  WSA logs  this happened on my  Samsung Galaxy Centura SCH-S738C, android 4.0.4 tracfone  cellphone

6 replies

MikeR
  • Retired Webrooter
  • January 10, 2014
Hi arnwll1 - Which product are you using? 
 
If all of these shields are turned off, we should definitely take a look at your WSA logs.

  • Author
  • Fresh Face
  • Answer
  • January 11, 2014
at this time I have resolved the issue so far...what are  WSA logs  this happened on my  Samsung Galaxy Centura SCH-S738C, android 4.0.4 tracfone  cellphone

MikeR
  • Retired Webrooter
  • January 13, 2014
They are data logs from the device. Our technicians can gather and analyze them if you experience the issue again.

Im having the same problem, I hit fix now and nothing happens how do I fix?

  • March 9, 2015
I have the same issue how do I fix

nic
Forum|alt.badge.img+56
  • Retired Webrooter
  • March 9, 2015
Go ahead and contact support on this one:
http://www.webroot.com/us/en/support/contact