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A new Macbook Air, M3 CPU. Sequoia 15.5.

I downloaded  the Endpoint Protection Agent from Management Console. Run installation. Finished with information: 

Next Steps:

The Webroot SecureAnywhere®️ application will launch automatically after you close this window. You will be guided through a few additional steps to finish activating your product.

 

But Webroot is never coming up. Even I tried to run it manually, no success. Don’t have any warning, for example, that I need to allow an downloading app either. Any idea why? And how to continue the installation steps?

Thanks.

Hello ​@hungpham,

This is certainly not the expected behavior during install. Please reach out to our Business Support team; we would be happy to help.

 

https://www.webroot.com/us/en/about/contact-us

All business protection products

Mon - Fri 7 AM to 5:30 PM (MDT)

Open a support ticket

Tel: 1-866-254-8400

 

Regards,

Josh

Hi Josh. I contacted the team, but basically no help. They either asked me repeatedly what I already wrote in the ticket, or sent me un-related information. Last reply was asking me to install EDR add-on (with extra license, I believe), while I am using Core Endpoint. 

I ended up with uninstalling - reinstalling several times and now suddenly, I get everything work as expected. 

After that, I asked how to exclude network drives like Google Drive and Dropbox from initial scan, but the supporters seem to miss my question, they just closed the ticket without answering 🙂 Not very happy experience with this.

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