Skip to main content
Customer Support Customer Support
Answer

Cannot see my server on Webroot management console

  • August 12, 2013
  • 2 replies
  • 190 views
P
Fresh Face
Greetings
 
I have installed Webroot Secureanywhere Endpoint protection on a windows 2008 R2.
For some reason i cannot see this server on the Webroot management console. Also I cannot uninstall it as it needs to be managed.
I have installed Webroot on around 50 computers in our company and this is the first time I see this issue.
 
Has anyone seen this before? How to go around it?
 
Help is much appreciated.
 
Kind Regards
 
ioannis

Best answer by phlkb

Dear explanoit
 
This is exactly what I did and contacted support who informed me that my server cannot been seen.
They have instructed me to boot the server in safe mode network and uninstall Webroot then re-install it.
It worked fine.
 
Thank you for your support.
 
Regards
 
ioannis

    2 replies

    explanoit
    Silver VIP
    Forum|alt.badge.img+6
    • explanoit
    • Silver VIP
    • August 12, 2013
    Try temporarily turning the firewall off and forcing a poll, if this is not a critical server.
     
    Otherwise I would run http://download.webroot.com/wsalogs.exe and open a Webroot ticket. Any issues of an endpoint not communicating or losing connection are very important to have investigated, on behalf of all business customers.
    ---------------------------------------- Business Products Sr. Community Leader and Expert Advisor - WSA-Enterprise administrator over 2000 clients First company to 1000+ WSA endpoints | Power User / Business Ambassador / WSA-C and WSA-E Beta tester Find me on Twitter!
    P
    Fresh Face
    • phlkb
    • Author
    • Fresh Face
    • Answer
    • August 12, 2013
    Dear explanoit
     
    This is exactly what I did and contacted support who informed me that my server cannot been seen.
    They have instructed me to boot the server in safe mode network and uninstall Webroot then re-install it.
    It worked fine.
     
    Thank you for your support.
     
    Regards
     
    ioannis
    Terms & ConditionsAccessibility statement