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Chrome

  • November 14, 2014
  • 8 replies
  • 43 views
W
Fresh Face
We have a online application. Users internally / externally receive this error when using Chrome:
 
Error code: ERR_CONNEC?TION_ABORT?ED
 
I have:
1. Uninstalled / reinstalled Chrome
2. Uninstalled Malware Bytes, CC Cleaner and Spybot
3. Updated OS (windows 7)
4. Deleted Cookies and History
5. Uncheck "auto apply" within Chrome advanced settings.
 
Obviously posting here means we do not use Kaspersky, which I am finding is the issue, it isn't.
 
Thanks in advance!
    TripleHelix

    8 replies

    nic
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    • nic
    • Retired Webrooter
    • November 14, 2014
    Take a look at this thread:
    https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Site-blocked-FP/td-p/45230/page/3
     
    It has some suggestions on fixing this one.
    W
    Fresh Face
    • Westwind
    • Author
    • Fresh Face
    • November 14, 2014
    Nic -
     
    Thanks but, aleady read this and uninstalled / re-installed Chrome with no change. One thing I forgot to mention this also happens in Firefox but not nearly as much. Most trouble shooting points to "Security" software such as Webroot or Kaspersky.
     
    Thanks
    nic
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    • nic
    • Retired Webrooter
    • November 14, 2014
    Well to rule out security software, I'd say try disabling it first and see if the problem goes away.  Once we've confirmed which software it is then we can troubleshoot that specifically.
    W
    Fresh Face
    • Westwind
    • Author
    • Fresh Face
    • November 14, 2014
    Sorry, 101 question. How do I disable webroot on this users pc?
     
    Thanks
    nic
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    • nic
    • Retired Webrooter
    • November 14, 2014
    If the policy on that endpoint allows it, you can do it from the client directly - otherwise you can go into the console and deactivate the PC under the Group Management tab.
    W
    Fresh Face
    • Westwind
    • Author
    • Fresh Face
    • November 14, 2014
    Nic -
     
    After "deactivating" and restarting, verified that webroot was not on system. Still same error so, I guess Webroot is off the hook and not it's issue. Sorry to say, only because we would have an answer. We like Webroot!
    nic
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    • nic
    • Retired Webrooter
    • November 14, 2014
    Sorry that the problem still isn't solved - that is frustrating.
     
    You're right that most of the searches online seem to point to Kaspersky or some other AV software:
    http://webmasterfacts.com/fix-google-chrome-error-103/
    https://productforums.google.com/forum/#!topic/chrome/HEfvBmJkTsI%5B1-25-true%5D
     
     
     
    M
    • mattscott
    • November 19, 2014
    I had exactly the same issue with Chrome and an internal IIS webserver at my company. It turns out that the SCHANNEL patch that Microsoft put out last week has some serious issues.

    I reinstalled that update, there is a new version as of the last couple days, on our IIS server and it took care of the issue.

    https://community.webroot.com/t5/Security-Industry-News/Microsoft-Security-Bulletin-Releases-Issued-November-18-2014/td-p/172369
    http://windowsitpro.com/security/ms14-066-months-problem-patch
    http://threatpost.com/issues-arise-with-ms14-066-schannel-patch/109385
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