Webroot Endpoint Protection 9.0.24.37
Citrix Receiver 3.4 Enterprise connecting to a XenApp 6.5 farm
Recently we've had a rash of complaints of users whose printers stop working in our XenApp 6.5 environment. We find that the printers are showing offline on the Citrix servers when this happens.
In order to stop this, we either have to disable 'Scan files when written or modified' as per CTX218745, or totally remove Webroot from the workstation (whether Windows 7 or 10). Obviously both of these are big security concerns!
One of our customers' onsite technicians says he called Webroot on this and was supposedly told that this was a known issue and would be resolved in a future release. Is this actually the case? If so, when will it be resolved?
Solved
Citrix printing issues - printers going offline unless Webroot is uninstalled or partially disabled
Best answer by akim
We do not have an ETA yet, but I would recommend opening a support ticket as they may be able to resolve the issue sooner than waiting for the official release.
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+16Would also like to know the ETA: we have several clients affected by this.
+35We do not have an ETA yet, but I would recommend opening a support ticket as they may be able to resolve the issue sooner than waiting for the official release.
+31If you are experiencing this issue please do open a support ticker. We have a hotifx release of WSA that we'd like to confirm that it resolves this issue and would like to try as widely as possible.
Senior Product Manager, WSA Business
1 person likes this
+16Adam
+1How do we get access to the hotfix
Please let me know so we can get this installed at client site.
The client has a citrix virtual desktop environment and all virtual machines are unable to print to local printers which we believe is potentially due to this previously reported issue.
Printing for this client has only become an issue again over the last 2 days.
We need to understand this and have the hotfix you described in the chain of communications above to see if this helps with this client.
Pleased share guidance on this today.
Please let me know so we can get this installed at client site.
The client has a citrix virtual desktop environment and all virtual machines are unable to print to local printers which we believe is potentially due to this previously reported issue.
Printing for this client has only become an issue again over the last 2 days.
We need to understand this and have the hotfix you described in the chain of communications above to see if this helps with this client.
Pleased share guidance on this today.
+31I'd advise that you contact our support team who will be able to advise you correctly.
Jonathan
Jonathan
Senior Product Manager, WSA Business
1 person likes this
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