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Clients can't be queried by SBS2008

  • February 2, 2017
  • 1 reply
  • 20 views
J
 When viewing network computers in the SBS console all webroot secureanywhere clients show up as critical under the security status column. Scans are occurring fine and all clients show up nicely in the Webroot console but when I go to the Security tab in SBS Console I see under Virus protection for file system: - Client computers that cannot be queried.
 
 All clients are Win7 x64 and have the the default windows firewall policy applied. All DNS entries are solid and all other columns show up accurately in the SBS console.
 
Any suggestions?
 
Thanks

    1 reply

    J
    • JP_
    • Retired Webrooter
    • February 2, 2017
    Greetings @ and welcome to our Community.

    I checked with our Enterprise Support Team and they haven't heard of any of cases of this as of yet. Please take a screenshot of exactly what you're seeing in the Console and provide it to our Team in a support ticket.

    Open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA
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