Hi Guys
Currently it is not possible to get the trial key for WSA Endpoint Protection in the Firefox browser.
We are redirected to a different subpage and do not get any trial key.
Customers are very unhappy with this (over50% are using Firefox) - what can I say to them / when it will be fixed?
Regards
Solved
Firefox and WSA EP trial key issue
Best answer by Moto
Please test.
We've corrected the way we handle some eternal referral URLs.
We've corrected the phone number and company name validation rules.
Lastly, we've corrected the Firefox browser problem.
When we were able to reproduce the problem our QA team was able to see that with Firefox it was sending two calls to the trial registration form. In the first call, the registration would post, and with the immediate second call the registration page would reset it to the default state.
Our developer Sagar finally started to comment out his code one line at a time to attempt to see what was causing the double post. The page code functioned properly. He then noticed that the page loads three external javascript files and a metadata file. Commenting out the metadata file removed the problem.
He found by moving the load order around that with Firefox it needs to have the metadata file ahead of any javascript files. For some reason the other browsers do not need the loads to occur in this sequence.
Nasty. Just cruel. Should work now.
This means that for some external sites linking to our trial forms the form would not work. This fix is expected to go live today. At that time I will see if it was the referral URL that was causing the error.
Lastly, we have also learned that the phone number field has very tight restrictions over characters, and it will throw validation errors on Eurpoe phone numbers. We are going to be correcting this as well shortly.
We've corrected the way we handle some eternal referral URLs.
We've corrected the phone number and company name validation rules.
Lastly, we've corrected the Firefox browser problem.
When we were able to reproduce the problem our QA team was able to see that with Firefox it was sending two calls to the trial registration form. In the first call, the registration would post, and with the immediate second call the registration page would reset it to the default state.
Our developer Sagar finally started to comment out his code one line at a time to attempt to see what was causing the double post. The page code functioned properly. He then noticed that the page loads three external javascript files and a metadata file. Commenting out the metadata file removed the problem.
He found by moving the load order around that with Firefox it needs to have the metadata file ahead of any javascript files. For some reason the other browsers do not need the loads to occur in this sequence.
Nasty. Just cruel. Should work now.
This means that for some external sites linking to our trial forms the form would not work. This fix is expected to go live today. At that time I will see if it was the referral URL that was causing the error.
Lastly, we have also learned that the phone number field has very tight restrictions over characters, and it will throw validation errors on Eurpoe phone numbers. We are going to be correcting this as well shortly.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.