Answer
How do we activate the add-on for Firefox after declining it initially?
The new add-on/extension caught us by surprise, and some people declined to activate. How do they now activate the extension in Firefox?
Best answer by coscooper
Currently, the only way to get this resolved is to turn off extensions in the policy, have the end user "Refresh Configuration", turn extensions back on and "Refresh Configuration" again. This will force the agent to reinstall the extension. Unfortunately, you'll have to do this for each endpoint.
They're working on providing a silent method to reinstall extensions through GPO or and RMM. WIll update when we see that fix come from development.
They're working on providing a silent method to reinstall extensions through GPO or and RMM. WIll update when we see that fix come from development.
+26Currently, the only way to get this resolved is to turn off extensions in the policy, have the end user "Refresh Configuration", turn extensions back on and "Refresh Configuration" again. This will force the agent to reinstall the extension. Unfortunately, you'll have to do this for each endpoint.
They're working on providing a silent method to reinstall extensions through GPO or and RMM. WIll update when we see that fix come from development.
They're working on providing a silent method to reinstall extensions through GPO or and RMM. WIll update when we see that fix come from development.
Shane Cooper | Manager, Channels Sales (RMM & Strategic Partners)
Actually, I figured out that you only need to go into the Add-ons menu item and enable the Extension.
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