I am having issues completely removing webroot from some of my endpoints.
Our laptops use a single image so I am using the clone switch. We have a few laptops that already have webroot installed without the clone that need to be reinstalled. When I removed webroot via safemode and reinstalled with the -clone, the endpoint still shows in the console under the old faulty hostname. The endpoint also contains the data from the previous install (# of total scans, total threats removed, etc.). It's not treating it as a new installation. I also used WRUpgradeTool.exe hoping it would clear the issue but no dice.
I was able to add cloned endpoints a back in November with no issue. I am wondering if this is a version issue.
Any ideas?
Answer
How to completely remove Webroot?
Best answer by nmerritt
Tech support did a wonderful job assisting. My issue has been resolved.
For anyone else needing to know in the future, the folder C:ProgramDataWRData needs to be deleted to do a clean install of Webroot.
For anyone else needing to know in the future, the folder C:ProgramDataWRData needs to be deleted to do a clean install of Webroot.
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