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Login Problems

  • February 20, 2020
  • 6 replies
  • 177 views
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New Voice
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Hello. I can’t seem to log in to my SecureAnywhere Console.  Apparantly I’ve enabled 2FA. But I don’t remember where the security code is sent. Its not going to any authenticator I have. (Google, Microsoft, Authy). Its not going to my email. I’ve tried resetting but its saying my security questions are wrong.

Could Webroot please help with this?

 

Thank You.

Best answer by ProTruckDriver

Hello, @Overwhelmed32 This is a problem that Webroot Support would have to fix.

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

    6 replies

    ProTruckDriver
    Moderator
    • ProTruckDriver
    • Moderator
    • Answer
    • February 20, 2020

    Hello, @Overwhelmed32 This is a problem that Webroot Support would have to fix.

     

    Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

    Support Ticket System is Open 24/7

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

     

    HTH,

    Dave.

    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    TripleHelix
    O
    New Voice
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    • Overwhelmed32
    • Author
    • New Voice
    • February 20, 2020

    Thanks PTD, but when I goto support ticket, it takes me to an email field. I enter my email, then it takes me to the login screen. I try to log in, but it asks for an authentication code. And I dont know where its sending the authentication code to. Not Google or Authy of Microsoft or my email. I’m pretty much stuck.

    I’m sure its a simple thing that I’m missing, but I haven’t logged in for a while.

    ProTruckDriver
    Moderator

    @Overwhelmed32 let me ping our forum admin on this problem. Maybe they can look at the back end of your account to see what the problem is. @freydrew  @khumphrey 

    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Ssherjj
    TripleHelix
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    O
    New Voice
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    • Overwhelmed32
    • Author
    • New Voice
    • February 20, 2020

    Thank you...

    ProTruckDriver
    TripleHelix
    K
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    • khumphrey
    • Retired Webrooter
    • February 20, 2020

    @Overwhelmed32 ,

    I’m sorry to hear you’re having difficulties with your security questions and 2FA. Our support team can do a manual reset for you. Since you can’t get through the e-mail process, the best option is probably calling them directly. They can be reached at 1-866-612-4227 

    Please let me know if there’s anything else I can do to help. I wish I could look at your account directly, but that power rests solely in the support departments hands. 

     

    Keep us up to date on how it goes!

    -Keenan

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    O
    New Voice
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    • Overwhelmed32
    • Author
    • New Voice
    • February 20, 2020

    Will do. Thanks Keenan

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