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Permission to Go through Firewall

  • August 25, 2016
  • 2 replies
  • 26 views

Does anyone know how to reconfigure WebRoot to let Akruto software through the firewall to sync my laptop and Android phone?  Thanks.

2 replies

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  • Community Expert Advisor
  • August 25, 2016
Hi,
 
It's not likely that Webroot's firewall is doing anything as it really only looks at stuff on a port level outgoing. It supplements the Windows Firewall.
 
I'd double check your local Windows firewall to see if anything is blocked and set a rule there to allow the program through.
 
You can also contact support to have the software itself Whitelisted.

  • Author
  • Fresh Face
  • August 25, 2016
OK... thanks.  I don't have a support plan, so WebRoot (which I bought through Best Buy) won't do anything for me.