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Question about "Endoints need attentions"

  • March 10, 2016
  • 5 replies
  • 32 views

Hello everybody

I use the MSP console
For beginning, in my scan settings, the option of "Automatically reboot remove threats found during background scans" and automatically remove threats found on the learning scan" are up
I have some sites with "Endpoints need your attention".

So, for this endpoints, are threats in quarantine ?
If yes, what is the interest to run a scan manually with the console ?
If not, why ?

Best regards
Alexia

5 replies

nic
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  • Retired Webrooter
  • March 10, 2016
For those endpoints just send a cleanup command followed by another scan command. That will clear out the alerts - you don't have to do anything about the threats themselves as those are quarantined automatically.

  • Author
  • Fresh Face
  • March 17, 2016
Hello
 
Thanks for your response
 
So the clean up clears out the quarantine.
Does quarantine clear out automatically ?
 

JamesG
  • Retired Webrooter
  • March 17, 2016
Hello,
 
The quarantine does not clear out automatically and its generally advisable to leave those there for auditing purposes or in the case of a false positive.

I hope this helps!
 
Regards,

  • Author
  • Fresh Face
  • March 17, 2016
Yes it helps ;)
 
Bests regards
Alex

JamesG
  • Retired Webrooter
  • March 17, 2016
Great!

Let me know if you need anything else!
 
Have a great day!