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sape virus

  • September 16, 2015
  • 4 replies
  • 25 views

be carefull I have both webroot and norton. I ran webroot found nothing norton found sape virus High risk.
Do we know why webroot did not find this high risk virus and what it does to the computer.
Norton did remove the virus

4 replies

nic
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  • Retired Webrooter
  • September 16, 2015
Would you mind reporting this to support so that we can get our database updated if necessary?

  • Author
  • Fresh Face
  • September 16, 2015
Hi I have reported it to your support as per your reply but it is best to let users know and I would have thought webroot support would monitor the community web.

nic
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  • Retired Webrooter
  • September 16, 2015
We do, but support will be able to collect logs from you to make sure we have all the necessary data. I can put in a ticket for them to contact you if you like.

  • Author
  • Fresh Face
  • September 16, 2015
No thats OK
 
Look forward to the update download to deal with this virus.
 
Regards RAy