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Scan via web console W7 to W10 remote laptop

  • February 17, 2017
  • 5 replies
  • 20 views
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Fresh Face
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Hi I am currently testing WR end point with the intention of introducing it to my customer base. I am a managed provider and will be using the web console (WC) to manage my clients. I have tested on W7 PC's so far all ok but our W10 remote office laptop stopped scanning over a week ago even though I initiated several manual scans to no avail? Any ideas? xT

    5 replies

    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • February 17, 2017
    Hi Xtype
     
    Welcome to the Home side of the Community Forums.
     
    I believe that your query would be better placed in the Business side of the Community. I can move the thread for you if you would like. Please let me know and I will action.
     
    Regards, Baldrick
     
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    X
    Fresh Face
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    • Xtype
    • Author
    • Fresh Face
    • February 17, 2017
    Thank you Baldrick yes I guess that would be more appropriate.
    Baldrick
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • February 17, 2017
    Done, Xtype...you are now in the hands of our most excellent Business Forum members. ;)
     
    All the best, Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    X
    Fresh Face
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    • Xtype
    • Author
    • Fresh Face
    • February 17, 2017
    Ok the W10 PC was on but logged out of account. As soon as i Iogged into the windows account it quickly scaned. So it seems that the node must be live (Logged in) to work. What am I missing in policy settings in the console to correct this?
     
    Thanks in advance ......xT
    J
    • JP_
    • Retired Webrooter
    • February 17, 2017
    Greetings @ and welcome to our Community!

    Our outstanding Support Team is always here to assist you with questions like this. Feel free to reach out to them at your convenience.

    Business Technical Support: Call 1-866-254-8400
    Open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA

    Best,
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