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SEEMS TO BE SLOWING SAGE LINE 50

  • March 24, 2016
  • 3 replies
  • 136 views
S
seems to be slowing Sage Line 50? has the effect of putting sage to sleep and takes about 1 minute to awaken then is ok once awake, but leave for 2 mins and its back to sleep?

    3 replies

    JamesG
    • JamesG
    • Retired Webrooter
    • March 24, 2016
    Hello,
     
    It is possibly that Webroot could be monitoring that software which is causing the slow down that you are experiencing.
     
    I would advise reaching out to our Enterprise support team so they could pull some logs from an effected endpoint and see if this is the case.
     
    Enterprise Number: 1-800-870-8102 Option 2
    Enterprise Support: https://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA
    James G. Worldwide Online Retention Specialist
    Shawn
    • ShawnOpenText Employee
    • OpenText Employee
    • March 25, 2016
    Hello,
    Just FYI, we have another report where WSA is conflicting with Sage 200 and we are investigating. 
     
    We will continue to monitor these issues and update accordingly.
     
    Thank you,
    Shawn Townsend Webroot Manager, Product Support
    JamesG
    B
    • BrendanWebOpenText Employee
    • OpenText Employee
    • March 25, 2016
    Hello ,
     
    We have seen another issue with Sage however it was related to a Sage problem. After disabling SMB 2.x or SMB 3.x on the client machine the issue was resolved.
     
    Please see the link https://my.sage.co.uk/public/help/askarticle.aspx?articleid=31392 for more information regarding the problem with Sage becoming slow.
     
    Thanks,
     
    Brendan
    Webroot Eslcation Team
    JamesG
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