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[Solved] Unable to start Webroot client application

  • May 10, 2018
  • 3 replies
  • 89 views
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New Voice
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I am unable to start webroot on every Mac I try to open it on. Nothing happens when I click on the application. The Mac versions in question are 10.9.5 (13F1911), macOS 10.13.1 (17B1003), 10.13.3 (17D102). Are there any remedies and/or diagnostics I can perform?

Best answer by wowwee

You can also modify an existing policy and set GUI to show in the user interface category of the policy editor. Users won't be able to change settings if the policy isn't set to unmanaged though.
    TripleHelix

    3 replies

    akim
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    • akim
    • Retired Webrooter
    • May 10, 2018
    Hi @, please open a support ticket here and our tech support team can get this resolved for you.
    Anna - Webroot Sr. Advocate Programs Manager
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    New Voice
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    • wowwee
    • Author
    • New Voice
    • May 10, 2018
    I fixed this, you need to set the Policy to Unmanaged in the webroot control portal if managed.
    akim
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    New Voice
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    • wowwee
    • Author
    • New Voice
    • Answer
    • June 9, 2018
    You can also modify an existing policy and set GUI to show in the user interface category of the policy editor. Users won't be able to change settings if the policy isn't set to unmanaged though.
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