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Subscription expired

  • July 16, 2015
  • 2 replies
  • 49 views

Hi,
 
Has anyone had "subscription expired" come up on any of their endpoints?  This randomly happens, sometimes it will fix itself.  Other times I've got to remove Webroot and do a reinstall.  Our subscription has nearly 2 years left.
 
thanks
 
 
Graeme

2 replies

nic
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  • Retired Webrooter
  • July 17, 2015
How often has this been happening?  Also, have you started working with support yet?  If not, let me know and I can open a case for you so they can grab some logs.

Hi. 
 
I often have the case in support "area where Webroot icon is red." I solves the problem by reinstalling the application with the removal of the directory WRdata in %programdata%. Alternatively, you can enter the key in the GUI application.
 
Regards
Daniel