The computer and laptop keyboards are hanging, and the device needs to be restarted to log in. If we uninstall webroot, it works fine. Please advise how to solve this issue, just renew webroot for another 1 year.
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The computer and laptop keyboards are hanging, and the device needs to be restarted to log in. If we uninstall webroot, it works fine.
Best answer by TripleHelix
An update to fix this issue can you confirm
Thanks,
+25Hey there
If a full un/re install doesn’t fix your issues, then I would think the scanlogs should show something.
Open a ticket here and we can take a look for you
The computer and laptop keyboards are hanging, and the device needs to be restarted to log in. If we uninstall webroot, it works fine. Please advise how to solve this issue, just renew webroot for another 1 year.
Hi Balan
From my limited testing I believe it is cetain hardware.
Ona Windows 11 Pro Desktop I normally use an Apple Magic Keyboard with Touch ID connected via a USB to Lightning Cable and if I sign out of Windows, the keyboard does not work. The Apple Keyboard has a Power Switch and if I tuen that off and on I can sign back in.
I also have a Microsoft USB keyboard and that works fine but I prefer to use the Apple as it is better for tyoing.
What you can try is go to:
Control Panel
Power Options
Chose what the power buttons do
Change settings that are curently unavailable
Uncheck Turn on fast start-up (recommended)
I have never had fast startup enabled in the Bios so that maybe worth trying.
Also if the desktops are using USB Keyboards go to:
Device Manager
Universal Serial Bus Controllers
Click each device and if under Power Management uncheck Allow the computer to turn off this device to save power
Regards
SXR6
+63An update to fix this issue can you confirm
Thanks,
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