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unable to install webroot cleint remotley

  • September 8, 2013
  • 3 replies
  • 18 views

hi,
 
First, am not able to install webroot cleint Remotely, Seconly, Webroot has detected Conficker worm on multiple Computers, but not cleaning it, what i need to do, have to RUN conficker cleaner on indvidula machine or i can do it remotely.
 
 
 
Cybermate

Best answer by JimM

Please expand on the issue regarding your installation problem.  What is your deployment method, and what is the problem you're encountering?  Have you tried alternate deployment methods?

Regarding the infection, we'll need to get some logs to see what's going on there, and it would be best to put in a support case.

3 replies

JimM
  • Retired Webrooter
  • Answer
  • September 10, 2013
Please expand on the issue regarding your installation problem.  What is your deployment method, and what is the problem you're encountering?  Have you tried alternate deployment methods?

Regarding the infection, we'll need to get some logs to see what's going on there, and it would be best to put in a support case.

MikeR
  • Retired Webrooter
  • September 17, 2013
I didn't see that you opened a support ticket and I was wondering if you were able to find a resolution?

JimM
  • Retired Webrooter
  • September 21, 2013
Since we haven't heard back from you, we're going to tentatively mark this issue as solved.  We'd love to know how you resolved your issue.  I'm guessing you might have gone with an alternate deployment method, but it would be handy for anyone with the same issue to know how it was solved.  In any case, if you have any further issues, please feel free to post again!