Am unable to print bank documents online. Have turned off Web Shield but that doesn't work. Did I need to uninstall WSA
Cher Peadon
Unable To Print Bank Statement
- OpenText Employee
What's the error you receive when trying to print?
If anything, it could be related to the Identity Shield, depending on if you are using a printing application, it could be blocked from accessing protected data ie. Your bank statement from your protected browser.
Try this:
1. Check in Identity Shield > Settings > Protected Applications. Is there anything set to 'deny'?
2. Disable the Identity Shield Completly
3. Disable Webroot temporarily. Advanced Settings > Install Settings (or basic configuration from the management portal) > Allow SecureAnywhere to be Shutdown manually. Once this option is enabled, right-click the Webroot tray and select 'Shut down protection'.
Please keep us posted on the results.
If anything, it could be related to the Identity Shield, depending on if you are using a printing application, it could be blocked from accessing protected data ie. Your bank statement from your protected browser.
Try this:
1. Check in Identity Shield > Settings > Protected Applications. Is there anything set to 'deny'?
2. Disable the Identity Shield Completly
3. Disable Webroot temporarily. Advanced Settings > Install Settings (or basic configuration from the management portal) > Allow SecureAnywhere to be Shutdown manually. Once this option is enabled, right-click the Webroot tray and select 'Shut down protection'.
Please keep us posted on the results.
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