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unmanaged sites

  • March 26, 2015
  • 3 replies
  • 105 views

We have a large number of client sites using Webroot but a few keep reverting their policy back to unmanaged.
Can anyone help with this?

3 replies

nic
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  • Retired Webrooter
  • March 26, 2015
So they're just doing this on their own?  That sounds a bit strange.  Let me ping someone in support to see what they suggest.

JohnnyS
  • OpenText Employee
  • March 26, 2015
Hello I work in the Enterprise Support Departmnet. It sounds like the default policy for that console is set to unmanaged. If I'm remembering correctly when the machines are moved to a different group they take on the default policy of that group, if that group does not have a default policy assigned to it it will take on the consoles default policy. We have escalated this to development and have been told this is expected behavior. 
 
I suggest setting your default policy on the Policies tab to the managed one of your choice. Additionally if you want to change the default policy of one of you existing groups, select that group and click Actions then Edit Group. Here you can set the Policy for that group.
 
Additionally if you use the Global Site Managet (GSM) console you can set the default policy for the site at the GSM level by editing the site (click the pencil icon).

  • Author
  • Fresh Face
  • April 1, 2015
Default policy has been set for each site and saved yet some are still reverting to unmanaged as default.