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WEbroot antivirus conflict with network backup software event though you exclude backup agent folder

  • October 14, 2015
  • 3 replies
  • 60 views

We are using network backup software which use Vss provider to take snapshot.WEBroot is conflict with that software even though we tried to exclude backup agent folder in WEbroot exclusion but it stop agent service and stop backup transfer.

3 replies

nic
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  • Retired Webrooter
  • October 14, 2015
Have you worked with support yet on getting the backup software whitelisted on our side?  If not, that's what I'd recommend as the next step.

  • Author
  • Fresh Face
  • October 14, 2015
No,But could be exclude backup folder

nic
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  • Retired Webrooter
  • October 14, 2015
Let me have them contact you then, if that's ok. It might be that excluding the folder isn't sufficient for some reason.