I have used, and trusted, webroot for many years. That trust is damaged
I received an email from a contractor. I was expecting a quote from him, and the email purported to be a quote. It contained a button to see the quote. I did not check the URL the button pointed to. I believe it was a .mx address which had noting to do with my contractor
I clicked the button and it set up remote control for the criminal. Webroot did not block it or warn me,
The criminal managed to steal money from my mutual fund. After I found I had been hacked I ran a full scan with webroot and got a clean bill of health.
Why did webroot not catch this?
Thanks
Best answer by TripleHelix
Hello @godfreyp
One thing no AV will protect 100% of the time I have never seen one in my 30+ years! Now the best thing you can do is contact Webroot Support via the Support Ticket system from the said system and they will help you and do a security check as well so ask them to do that! There’s not much we can do on the open Community Forum.
One thing no AV will protect 100% of the time I have never seen one in my 30+ years! Now the best thing you can do is contact Webroot Support via the Support Ticket system from the said system and they will help you and do a security check as well so ask them to do that! There’s not much we can do on the open Community Forum.
