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Question

Webroot does not block malicious remote comtrol hacks

  • January 4, 2026
  • 1 reply
  • 31 views
G
New Member

I have used, and trusted, webroot for many years.  That trust is damaged

I received an email from a contractor.  I was expecting a quote from him, and the email purported to be a quote.  It contained a button to see the quote.  I did not check the URL the button pointed to.  I believe it was a .mx address which had noting to do with my contractor

I clicked the button and it set up remote control for the criminal.  Webroot did not block it or warn me,

The criminal managed to steal money from my mutual fund.  After I found I had been hacked I ran a full scan with webroot and got a clean bill of health.

Why did webroot not catch this?

Thanks

 

      1 reply

      TripleHelix
      Moderator
      Forum|alt.badge.img+63
      • TripleHelix
      • Moderator
      • January 4, 2026

      Hello ​@godfreyp 

       

      One thing no AV will protect 100% of the time I have never seen one in my 30+ years! Now the best thing you can do is contact Webroot Support via the Support Ticket system from the said system and they will help you and do a security check as well so ask them to do that! There’s not much we can do on the open Community Forum.

       

      Support Ticket: https://www.webrootanywhere.com/servicetalk.asp? and please wait for a reply before putting in another ticket as it will take longer.

       

      https://www.webroot.com/us/en/support?srsltid=AfmBOopRZbcNsAuwSEBXoOCa6p7zZbGKoclKrJwpCML69IW6ux6L2alH

       

      Thanks and please let us know the outcome! 

      Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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