Skip to main content
Solved

Webroot Endpoint Protection - unblock site for all users


Hi,

We have a small network of ~50 users all on the same webroot account. I am doing some email safety training and one of the tasks included in Microsoft Defender is a phishing simulation. It sends an email to all users, simulating a typical phishing scam. It logs details of all users who click through and share their credentials on the fake site. When I ran a test to my user, it looks like webroot is blocking the site as suspicious. Our current configuration does not provide users with the option to override this. 

Is there a way to unblock this site so that I can continue my test?

For reference, the site it’s directing me to is https://www.attemplate.com/.

Thanks

Best answer by TylerM

Since this test is meant to simulate phishing I can understand why it is blocked and we can check why here

https://www.brightcloud.com/tools/url-ip-lookup.php

 

You can request a reputation score change on that website or you can open a ticket for support here and they can walk you through overriding. 

 

https://www.webroot.com/us/en/support/contact

^home keycode

https://www.webroot.com/us/en/business/support/contact

^business keycode

View original
Did this help you find an answer to your question?

3 replies

TylerM
Administrator
Forum|alt.badge.img+25
  • Sr. Security Analyst & Community Manager
  • 1277 replies
  • Answer
  • March 28, 2023

Since this test is meant to simulate phishing I can understand why it is blocked and we can check why here

https://www.brightcloud.com/tools/url-ip-lookup.php

 

You can request a reputation score change on that website or you can open a ticket for support here and they can walk you through overriding. 

 

https://www.webroot.com/us/en/support/contact

^home keycode

https://www.webroot.com/us/en/business/support/contact

^business keycode


TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • 9201 replies
  • March 28, 2023

  • Author
  • Fresh Face
  • 1 reply
  • March 28, 2023

Hi,

Thanks for the response. I have figured out how to unblock the site. I have also reached out to Brightcloud with a suggestion to update the status. 


Reply